Frequently Asked Questions

General Shipping

Do you ship internationally?

Unfortunately, we do not ship internationally at this time.

Which carriers do you use?

We currently use UPS & USPS for all of our packages.

Do you ship to Alaska or Hawaii?

We currently ship to Alaska, but not Hawaii at the moment. 

Our Ingredients

Are the ingredients in your perfumes 100% natural?

At Provision Scents, we carefully formulate our products based on science, experience, desired result, intended use, and common sense.

Our apothecary offerings; face oil, body oil, deodorant, and lip treatment are made with all natural ingredients. We don’t make anything we wouldn’t want to use on our own skin.

Our eau de parfums and room/linen spray are made with mixed-media ingredients, meaning the best of the best in naturals and both fantasy and natural-inspired molecules. 

For example, since we don’t use any animal-derived products, we source elegant musks that impart a touch of luxury, cruelty-free.

We blend these ingredients with natural oils like bergamot, sustainable sandalwood, vetiver, and clary sage for the ultimate experience.

What about parabens and phthalates?

We don’t ingredients commonly found on  “dirty ingredients” lists like parabens and phthalates. 

Our chemists and perfumers have decades of experience working with both new ingredients and the tried and true ones.  Our formulas go beyond the trendy marketing claims of “clean beauty” and “green beauty” by employing science, experience, intended use, and common sense.

Each ingredient in our products was chosen for a specific purpose—aesthetics, functionality, efficacy and stability.

Returns & Exchange Policy 

If you are not satisfied with your purchase, you can email us within 30 days to receive a full refund or exchange. We will send you return instructions. 

Refunds typically take 3-5 business days to be credited to your account.

Change submitted orders

If you placed an order and would like to change it please email us within 24 hours with your order number and preferred products.  We will be sure to do our best to make sure you receive the product you desire.